Sample Speaking Part 2 Topic:
Describe an unexpected event that you experienced.
You should say:
And explain if the event impacted you, either positively or negatively.
I would like to tell you about an unexpected but highly pleasant event that I encountered about 2 years ago. That was a cancelled flight in Frankfurt Airport in the summer of 2017.
In July 2017, I travelled from Frankfurt to Hanoi with Vietnam Airlines, the national carrier of Vietnam. I booked the flight about two months before the departure date, and believed that nothing would go wrong on the day of my flight because my experience with Vietnam Airlines up to that point had been strongly desirable.
However, after I completed my check-in and immigration clearance procedures, the airline announced that the flight to Hanoi would be delayed due to a technical error of the airplane. The flight was supposed to depart at 2PM local time, but passengers had to wait anxiously until 7PM. At 7PM, Vietnam Airlines confirmed that the flight had to be cancelled and all passengers would be booked on the flight to Hanoi the next morning.
Initially, I felt deeply disappointed with this news. Nevertheless, what happened afterwards showed to me that Vietnam Airlines was truly a professional and world-class airline. It offered me a free stay at a 5-star hotel in Frankfurt with all meal and transport costs covered. The next morning, furthermore, I also received a meal voucher to be used in Frankfurt airport, as well as a hand-written letter of apology from a representative of Vietnam Airlines.
After all, I would still recommend Vietnam Airlines to anyone wishing to travel to and from Vietnam. In addition, in my opinion, the experience is a stark reminder for airlines to constantly improve their customer services and swiftly handle cases of flight delay and cancellation.
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Have you ever asked yourself how airlines choose routes and destinations? Jason Choi, Passenger Network Manager at Cathay Pacific Airways, offers some thoughts in his airline’s new “You Asked Us” YouTube series.
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